Refund Policy

Subscriptions

• Cancel anytime in the Billing Portal.
• After cancellation, you retain access until the end of the current billing period.
• No partial refunds for unused portions of a billing period.

Credit Packs

• Unused credits from a purchased pack are refundable within 14 days of purchase.
• Consumed credits are non-refundable.

Bonus / Granted Credits

Credits granted free (promotions, referrals, goodwill compensation) are non-refundable and non-transferable.

AI Output Disputes

If you are dissatisfied with AI output quality, contact support@jagadamiba.com. At our discretion we may re-run the generation or grant compensatory credits. We do not offer unconditional refunds for AI outputs.

How to Request a Refund

Email support@jagadamiba.com with:

• Account email
• Order ID or charge date
• Reason for refund

We respond within 5 business days. Approved refunds are returned to the original payment method.

UK / EU Statutory Right of Withdrawal

UK consumers (Consumer Contracts Regulations 2013) and EEA consumers (Consumer Rights Directive 2011/83/EU) have a 14-day right to cancel a digital purchase. By starting to use a generated guided video, alignment image, or chat session within that window, you expressly request immediate performance of the digital service and acknowledge that you lose the right to withdraw for content already delivered. Unused credit packs purchased within 14 days remain refundable in full.

Disputes

Please contact support before opening a payment dispute. Disputes filed without prior contact may lead to account suspension pending investigation.